t9999 Privacy Policy

1.1 t9999 ("we", "us", "our") operates the online casino and sportsbook platform accessible at https://t9999.vin. As part of delivering this service to players primarily located across Indonesia — including Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and beyond — we necessarily collect and process certain personal data.

1.2 This Privacy Policy has been prepared to give you a clear, honest, and complete account of how t9999 handles that data. It describes what we collect, why we collect it, how long we keep it, who we share it with, and what rights you can exercise over it.

1.3 This policy applies to all users of the t9999 platform, including registered account holders, guests browsing the site without an account, and individuals who contact our customer support team. It applies regardless of whether you access t9999 via desktop browser or mobile browser interface.

1.4 This Privacy Policy should be read alongside t9999's Terms & Conditions and Responsible Gaming Policy, all of which form part of the overall agreement between you and t9999.

In this Privacy Policy, the following terms carry the meanings set out below:

3.1 t9999 collects the following categories of personal data from players:

3.1.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify that you are at least 21 years of age);
• Gender (optional at registration, may be required during KYC);
• Residential address in Indonesia;
• Email address;
• Mobile phone number (Indonesian number, e.g., +62 prefix).

3.1.2 KYC Verification Documents

• Scanned or photographed copy of a valid Indonesian National ID Card (KTP), passport, or driver's license;
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 3 months);
• Proof of payment method ownership (e.g., screenshot of a BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay account displaying the account holder's name).

3.1.3 Financial & Transaction Data

• Bank account numbers, e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and related payment credentials used to fund your account or receive withdrawals;
• Deposit and withdrawal amounts, dates, and method references;
• IDR balance history and transaction logs.

3.1.4 Gaming & Behavioural Data

• Wager histories across all game verticals including slots, live casino, sportsbook markets (BRI Liga 1, EPL, Champions League, Timnas Indonesia internationals, and other events), togel (Indonesia's traditional numbers lottery), and keno;
• Session duration, login timestamps, and in-game behaviour patterns;
• Responsible gaming tool usage (deposit limits set, cool-off periods activated, self-exclusion requests).

3.1.5 Technical & Device Data

• IP address;
• Browser type and version;
• Operating system;
• Device type and screen resolution;
• Referring URL and pages visited within the Platform;
• Time zone setting (WIB/WITA/WIT as reported by the browser).

3.1.6 Communications Data

• Content of emails, live chat transcripts, and any other communications exchanged between you and the t9999 customer support team;
• Survey responses and feedback you voluntarily submit.

4.1 Directly from You. The majority of personal data t9999 holds is provided directly by you during account registration, the KYC verification process, deposit and withdrawal transactions, customer support interactions, and any voluntary participation in surveys or promotions.

4.2 Automatically via the Platform. When you access t9999, our servers and analytics tools automatically log certain technical data including your IP address, browser fingerprint, device type, session duration, and pages visited. This data is collected via server logs and cookies (see Section 8).

4.3 From Third-Party Payment Processors. When you initiate a deposit or withdrawal via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja, the relevant payment provider shares with t9999 confirmation data including transaction status, amount, and the account identifier associated with the transaction. t9999 does not receive or store your full banking credentials or e-wallet passwords.

4.4 From KYC Verification Partners. Where t9999 engages a third-party identity verification service to assist with KYC checks, that service may return a verification decision along with a confidence score and any flags identified during the review. The underlying document images are processed by the verification partner in accordance with their own privacy policies.

4.5 From Fraud Prevention and AML Services. t9999 may receive data from fraud detection and anti-money-laundering screening services where a player's account or transaction pattern triggers a review threshold.

5.1 t9999 processes your personal data on one or more of the following legal bases:

6.1 t9999 uses the personal data it collects exclusively for the following purposes:

• Account Management: Creating and maintaining your t9999 player account; authenticating your login sessions; processing account-level requests such as password resets and email changes.
• KYC & Age Verification: Verifying that you are at least 21 years of age and confirming your identity and residential address before processing withdrawal requests.
• Payment Processing: Facilitating IDR deposits via local Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja); processing withdrawal requests to your verified payment account.
• Gaming Services: Operating and personalising your casino, sportsbook, slot, and specialty game experience on the t9999 Platform.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities.
• Responsible Gaming: Monitoring gaming behaviour for signs of problem gambling; administering deposit limits, cool-off periods, and self-exclusion tools at your request; contacting you if responsible gaming indicators are triggered.
• Customer Support: Responding to your inquiries, complaints, and requests submitted via email at [email protected] or live chat; maintaining records of support interactions.
• Legal Compliance: Meeting AML, record-keeping, and any other applicable regulatory obligations; responding to lawful requests from Indonesian authorities or international law enforcement agencies.
• Platform Improvement: Analysing aggregated, anonymised usage patterns to improve the t9999 website design, game selection, payment UX, and overall player experience.
• Marketing Communications (with consent): Sending you information about promotions, bonuses, seasonal offers (e.g., Idul Fitri specials, Ramadhan reload bonuses, Indonesian Independence Day promotions), and new game launches — only where you have opted in to receive such communications.

6.2 t9999 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

7.1 t9999 does not sell your personal data. We share personal data only in the following specific and controlled circumstances:

• Payment Processors: Transaction data is shared with the relevant payment service provider (e.g., BCA, BRI, OVO, DANA) solely to execute the deposit or withdrawal you have initiated.
• KYC & Identity Verification Providers: Identity documents and verification data are shared with contracted KYC service providers for the sole purpose of completing the verification process required before withdrawals are processed.
• Game Studios & Platform Providers: Certain technical identifiers (an anonymised player token, not your full name or payment details) are shared with game content providers such as Evolution Gaming, Pragmatic Play, Pocket Games Soft, Microgaming, NetEnt, and Spribe to enable the delivery of their game content on the t9999 Platform.
• Fraud & AML Services: Transaction metadata may be shared with third-party fraud screening and AML monitoring platforms to protect the integrity of the Platform.
• Legal & Regulatory Authorities: t9999 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally compelled to do so by a valid legal order, subpoena, or regulatory direction. Where permissible, t9999 will notify you of such a disclosure.
• Corporate Transactions: In the event of a merger, acquisition, or transfer of all or part of t9999's business assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

7.2 All third-party data processors engaged by t9999 are contractually required to process personal data only on t9999's documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return data upon termination of the processing engagement.

8.1 t9999 uses cookies and similar tracking technologies to provide a functional, secure, and personalised Platform experience. The following categories of cookies are used:

8.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. t9999 does not respond to browser Do Not Track (DNT) signals at this time, as no universal standard for DNT has been adopted.

9.1 t9999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS/SSL Encryption: All data transmitted between your browser and t9999 servers is encrypted using Transport Layer Security (TLS 1.2 or higher). Our SSL certificate is current and regularly renewed.
• Password Hashing: Player account passwords are stored as salted cryptographic hashes using a robust hashing algorithm. t9999 staff cannot retrieve your plain-text password under any circumstances.
• Access Controls: Access to systems holding personal data is strictly limited to authorised t9999 personnel on a need-to-know basis. All access is logged and subject to regular review.
• Infrastructure Security: t9999's server infrastructure is hosted in data centres with physical access controls, 24/7 monitoring, redundant power systems, and regular third-party penetration testing.
• Fraud Monitoring: Automated systems continuously monitor for unusual account activity, login anomalies, and suspicious transaction patterns that may indicate a security incident.

9.2 Data Breach Response. In the event of a confirmed data breach that poses a risk to your rights and freedoms, t9999 will notify affected players without undue delay and will take all reasonable steps to contain the breach, assess its scope, and prevent recurrence.

9.3 While t9999 employs industry-standard security practices, no digital platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying t9999 immediately at [email protected] if you suspect unauthorised access to your account.

10.1 t9999 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The table below summarises our standard retention periods by data category:

10.2 Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any individual player.

11.1 As a t9999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account email address and the nature of your request. t9999 will respond within 30 days.

• Right of Access: You may request a copy of the personal data t9999 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data t9999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that t9999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to t9999's legal obligations to retain certain data (e.g., AML record-keeping requirements).
• Right to Restrict Processing: You may request that t9999 temporarily suspend processing of your data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that t9999 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on t9999's legitimate interests, including profiling for fraud detection, and to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

12.1 The t9999 Platform is strictly intended for adults aged 21 years and above. t9999 does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you are prohibited from registering for or using a t9999 account under any circumstances.

12.2 If t9999 becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will immediately suspend the relevant account, delete all associated personal data, and forfeit any funds held in the account in accordance with t9999's underage gambling policy.

12.3 If you believe that a minor has accessed or registered for a t9999 account, please report this to us immediately at [email protected]. We will investigate and take appropriate action without delay.

13.1 t9999 operates a platform accessible globally and may engage service providers whose infrastructure is located outside Indonesia. Where your personal data is transferred to, stored in, or processed by systems located outside Indonesia, t9999 will ensure that adequate safeguards are in place to protect your data to a standard at least equivalent to that described in this Privacy Policy.

13.2 Such safeguards may include contractual clauses that require recipients of personal data to protect it in accordance with applicable data protection standards, or reliance on the recipient country's adequacy status where this has been formally recognised.

13.3 By registering for a t9999 account, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Indonesia where necessary for the provision of the t9999 service, subject to the protections described in this section.

14.1 t9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The effective date at the top of this document will be updated whenever a change is made.

14.2 Where a change is material — for example, a new category of data collection or a new type of third-party sharing — t9999 will make reasonable efforts to notify registered players by email prior to the change taking effect, and will display a prominent notice on the Platform.

14.3 Your continued use of the t9999 Platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree to any updated version of this policy, you should cease using the Platform and may request closure of your account by contacting our support team.

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or t9999's handling of your personal data, please contact our Data Privacy team through the following channels:

15.2 t9999 is committed to working with you directly to resolve any privacy concern. If, however, you feel that your concern has not been adequately addressed, you retain the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.